Bad Business Decisions

Eventually the businesses on this island will realize that no matter what their business, customer service and hospitality are the most important aspect of their work.

In the last week I have had several "WTF You've Got to be Kidding Me" experiences with local businesses.

The first was last Sunday when I was trying to get over to Managaha. EJ and I decided last minute that we wanted to go to the island. For a local to get over there for free, you simply have to make a reservation with Tasi Tours the day before or on Friday if it is the weekend.

We didn't do that, so we had to find another way to get over. We decided to just go to one of the ferries (not Tasi Tours) that takes people back and forth to the island all day.

Like I said, this time was last minute, so we just went over to the dock and waited for the boat to come in. As it docked and unloaded its passengers, we stood on the dock with our gear, obviously looking for a ride to Managaha.

After the last passenger got off, they pulled off with an empty boat. We asked them for a ride across, but they told us, "NO." They were only bringing people back.

Are you kidding me?

They could have at least brought us over, not told the boss, and pocketed the money.

The economy is in the shits and you won't even take a paying non-reservation passenger?

I took my beach towel and my money to another business that actually wants to make money.