9 Simple Hospitality Ideas

I am going to add to this list as time goes on. I worked at Disney from 1995 until 2003 and I stayed in the hospitality industry until 2005. 10 years experience. This is some of the stuff I picked up:

1. Hospitality workers should always wear a simple name tag with their company's logo displayed.
2. If a hospitality worker speaks a foreign language, something on their name tag, such as a small flag, should convey this to the tourist.
3. Hospitality workers should always wear some type of uniform.
   
4. Hospitality workers should use their first names and address customers using last names.
5. When speaking to children, get down on one knee so that you are not talking down to them.
6. If a customer comes within 10 feet of a hospitality worker, the worker must acknowledge them, preferably with a pleasant, enthusiastic, "HAFA ADAI!"
7. If at any time you come across litter, it must be picked up immediately. Everyone is a custodian, even the CEO.
8. Focus on the kids. If the kids are happy, the adults are happier.
9. Try to create "Magical Moments." In the end, we're selling memories, not vacations.